Your privacy matters at ShadowVoid Technologies

ShadowVoid Technologies may collect various types of personal information to provide our services and manage our business operations. This includes names, email addresses, phone numbers, company or business names, job titles, enquiry details, project requirements, consultation or booking information, and communications with us. For clients, we may also collect billing information and records necessary for service provision and support.

Our website and service providers may automatically collect basic technical information such as your IP address, browser or device type, cookies, and website usage data. We do not intentionally collect sensitive personal information unless it is necessary and provided with your explicit consent.

We generally collect personal information directly from you when you submit a website or Meta lead form, contact us by email, telephone or social media, book a consultation, request a proposal, enter into an agreement with us or use our services.

Some technical information may be collected automatically through cookies, analytics tools, website hosting services and similar technologies when you visit our website.

We use the personal information we collect to respond to your enquiries, understand your business and software requirements, arrange consultations, prepare proposals or quotes, and to provide and support our software, automation and digital services.  This also includes maintaining client and project records, and continuously improving our website, products, and services.

Additionally, your information may be used for invoicing, account administration, and to meet our legal or recordkeeping obligations. We want to assure you that we do not sell personal information, and we will not add you to marketing lists unless you have separately agreed to receive updates from ShadowVoid Technologies.

We may share personal information only when it is reasonably necessary to operate our business, respond to your enquiries, or provide the services you have requested. This may involve sharing information with third-party service providers, such as website and form providers, email and cloud-hosting services, booking or customer-management platforms, payment and accounting providers, authorised contractors, and professional advisers.

Information may also be disclosed where required or permitted by Australian law. Please note that some of our service providers, including online platforms, may store or process information outside Australia. We do not sell or rent personal information, and we only share the information reasonably needed for the relevant purpose.

ShadowVoid Technologies takes reasonable technical and organisational steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

Personal information may be stored in systems operated by ShadowVoid Technologies or trusted service providers. We retain information only for as long as reasonably required to respond to enquiries, provide services, maintain business records, resolve disputes and meet legal, accounting or security obligations. Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

If you have a question or concern about how ShadowVoid Technologies has handled your personal information, please email lb@shadowvoidtechnologies.com.au.

Please provide enough information for us to understand and investigate your concern. We will review your complaint and respond within a reasonable period.

Where the Privacy Act applies, you may also be entitled to raise an unresolved privacy complaint with the Office of the Australian Information Commissioner.